Virtual Assistants for Small and Medium Sized Medical Offices
Let our dedicated Team of DME Virtual Assistants handle insurance verification, prior authorization, compliance calls, remote PAP setup/education, resupply orders and scheduling.
About Us
We are a health care virtual staffing team that's passionate about helping small and medium-sized provider practices start and grow by assigning carefully selected virtual medical assistants and dedicated professional call center services.
​
Without need of space or IT investment, we can take care of calls, scheduling, referral coordination, insurance eligibility, pre-authorization and other administrative tasks. We can also assist new practices with set ups like credentialing and taking care of their online presence as well as selecting and starting up their electronic medical records system.
​
We can work with your EMR. Some systems we work with include eClinicalworks, Centricity, Practice Fusion, AthenaHealth, eMDs, drchrono and Brightree (all trademarked).
​
Our happy clients like the reduced investment, easier management and lower costs. Their patients like the faster turnarounds and better phone customer service.
What are some of the common tasks our call center virtual assistants handle?
-
Insurance Verification
-
Eligibility and Benefits
-
Prior Authorization
-
Remote PAP Setup or Education
-
Make Compliance Calls
-
Resupply
-
Scheduling
-
Maintains Patient Chart via EMR
-
General Administrative Tasks
How It Works
Contact Us!
Your assigned Apex manager will reply within 24 hours.
.png)
​Your Assistant will have a phone number with your area code and high speed network access.
​
Your Assistant will access your system or log into the appropriate portals using HIPAA compliant encrypted connections.
​
They will get things done for you, make the appropriate phone calls and encode the results into your system.
You can talk over the phone, use videoconferencing or share your computer screen.
What Sets APEX Apart?
Not all Virtual Assistant Services are created equal. We've been working with health care practices for more than a decade and saw how the environment evolved from EMR adoption via meaningful use to value based healthcare.
Extreme Vetting
We partner with Professional agencies for Background, Academic and Professional Checks.
US-Based Account Manager and IT
A highly qualified US-based Manager will be assigned to manage your account.
Nursing or Allied Medical Graduates
Your assistant has earned a college degree in a healthcare field.
No Long Term Contracts
That's right. Long term contracts are for companies who are worried they can't make you happy.
We know you'll stay.
Internal IT and QA Support
Each Assistant is backed up by an IT team and Quality team for advise, support and compliance.
One Simple Monthly Invoice
No computers to buy or payroll fees to worry about. We keep things simple so you can focus on your patients.
Testimony from a Medical Office We Work With
"Our virtual assistants help us complete patient care in a timely manner. With their help we are able to get insurance verifications, precertifications, send and receive medical records, and schedule appointments making us more available handle urgent patient needs and provide better, more timely care. I would recommend this service without hesitation to any office that deals with cumbersome administrative duties."
