Virtual Assistants for Small and Medium Sized Medical Offices
"Patients and Referring Doctors are saying it takes too long to call my office"
They're saying they've been on hold for too long.
Perhaps you are part of a practice group or a solo practice with a growing patient base. You get the comments but feel helpless because your staff is maxed out.
We have the answer and it's easier than you think.
Let our dedicated Call Center Team of Virtual Assistants reduce average hold times to under a minute by handling the most common call requests at a fraction of the investment.
About Us
We are a health care virtual staffing team that's passionate about helping small and medium-sized provider practices start and grow by assigning carefully selected virtual medical assistants and dedicated professional call center services.
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Without need of space or IT investment, we can take care of calls, scheduling, referral coordination, insurance eligibility, pre-authorization and other administrative tasks. We can also assist new practices with set ups like credentialing and taking care of their online presence as well as selecting and starting up their electronic medical records system.
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We can work with your EMR. Some systems we work with include eClinicalworks, Centricity, Practice Fusion, AthenaHealth, eMDs, drchrono and Brightree (all trademarked).
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Our happy clients like the reduced investment, easier management and lower costs. Their patients like the faster turnarounds and better phone customer service.
What are some of the common tasks our call center virtual assistants handle?
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Take your Calls
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Answer common questions
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Schedule your patients
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Encode new patient demographics
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Check Eligibility upon Scheduling
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Consolidate called in Prescription Requests
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Take messages
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Late arrivals and schedule cancellations
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Confirm schedule, procedures and locations
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Transfer calls (cold or warm)
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Daily Reports on Calls/ Basic Analytics
How It Works
Contact Us!
Your assigned Apex manager will reply within 24 hours.
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Get extra extensions from your VOIP Office Phone provider and assign to our team.
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Your Assistant will log into the appropriate system and transact business using HIPAA compliant encrypted connections.
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Set our extensions as default receiver from your main office lines.
What Sets APEX Apart?
Not all Virtual Assistant Services are created equal. We've been working with health care practices for more than a decade and saw how the environment evolved from EMR adoption via meaningful use to value based healthcare.
Extreme Vetting
We partner with Professional agencies for Background, Academic and Professional Checks.
US-Based Account Manager and IT
A highly qualified US-based Manager will be assigned to manage your account.
Nursing or Allied Medical Graduates
Your assistant has earned a college degree in a healthcare field.
No Long Term Contracts
That's right. Long term contracts are for companies who are worried they can't make you happy.
We know you'll stay.
Internal IT and QA Support
Each Assistant is backed up by an IT team and Quality team for advise, support and compliance.
One Simple Monthly Invoice
No computers to buy or payroll fees to worry about. We keep things simple so you can focus on your patients.
Testimony from a Medical Office We Work With
"The Team has highest standards of professionalism. Guaranteed message delivery to physician referral and real time appointment scheduling, Great Communicator. Able to answer telephone promptly and in a polite and professional manner. Excellent patient’s customer service. Knowledge to Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
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Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate important calls to physicians/practice manager. Maintained schedule, and call or email reminders for Patient’s appointments. Excellent Verifcation Specialist. Knowledge of Precert, Predetermination & Insurance Eligibilty."
Ivy Harris, Medical Practice Administrator - Hand Associates of North Dallas, PLLC